Job Title: Customer Service Officer
Salary: Grade D, Scp 6 £19,698 to Scp 11 £21,748 per annum (Pro rata, for part time posts)
Hours: Various, up to 37 hours per week
Contract: Permanent and fixed term contracts
Closing date for applications – Friday 6th August 2021 at 12noon.
The Role:
Access Bolton, the Council’s contact centre, is looking for positive, enthusiastic and professional individuals to join the team.
We deal with varying enquiries across many council services including Council Tax, Benefits, Planning, Registrars, Bins and Recycling
About You:
This is a challenging role so you will need to be motivated, resilient and willing to learn.
You will pride yourself on providing excellent customer service and respond positively to working under pressure.
Excellent communication skills and a positive attitude are essential. You will need to be numerate, literate and have good IT skills.
About Us:
We have a mix of permanent and fixed terms positions working flexible shifts between 08:00 and 17:30 Monday to Friday.
Our team have been home working since March 2020 but we hope to move to a dual home and office working model soon. Candidates will need to be flexible in being able to work from both locations.
Successful candidates will join a high performing team. If you enjoy customer service and you are open and flexible to change, we would like to speak to you.
The first part of the recruitment process will be a 15 minute telephone interview & role play exercise. Once we have received your completed application form we will be in touch to arrange your telephone appointment.
Candidates who are successful at stage one will need to be available for the final stages of the recruitment process W/C 09/08/21.
For more information please see the Work with Us page on greater.jobs
This organisation has signed up to the Greater Manchester Continuous Service Commitment. That means we will recognise your continuous or ‘unbroken’ service in any Greater Manchester local authority or NHS organisation, Transport for Greater Manchester, Greater Manchester Fire and Rescue Service or Greater Manchester Combined Authority, giving you access to our service-related benefits.
This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English as per the person specification.
Please also see the following documents: job description, BN Privacy Notice.docx, BN VB Framework.pdf, and BN Right to Work.docx for further details