Visitor Engagement Assistant
Library

Grade 4, £18,672 - £20,541 per annum.
1 x post, 37 hours per week on a 4 week rota basis.
12 month fixed term contract.


As a Visitor Engagement Assistant you have a unique and exciting opportunity to be at the heart of delivering customer care to visitors to our service. Working as part of a team you will use our collections to deliver formal and informal learning activities to both children and adults.  You will actively engage with our visitors to increase participation and respond to their needs.


We are looking for someone with excellent customer service skills who is polite, welcoming and able to communicate easily with visitors to the Central Library and Museum building.  Candidates need to have a desire to engage with customers and deliver events and activities.  Good IT skills are needed as you will interact with customers on social media.


Bolton Library and Museum Service sits at the heart of the cultural offer in Bolton. The service incorporates Libraries, Museums an Archive and an Aquarium and is dedicated to providing great cultural experiences for all.


The post will be based at Central Library and Museum where we are about to embark on our largest capital project to date; restoration of the historic civic building and the creation of a world class Gallery showcasing Bolton’s significant Egyptology collections. It is a great time to be working at Bolton Library and Museum Service.
 

This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English as per the person specification.


Job Description

BN Right to Work.docx

BN Privacy Notice.docx
Location
Bolton Central Library
Vacancy Description
 
Grade 4, £18,672 - £20,541 per annum.
1 x post, 37 hours per week on a 4 week rota basis.
12 month fixed term contract.


As a Visitor Engagement Assistant you have a unique and exciting opportunity to be at the heart of delivering customer care to visitors to our service. Working as part of a team you will use our collections to deliver formal and informal learning activities to both children and adults.  You will actively engage with our visitors to increase participation and respond to their needs.


We are looking for someone with excellent customer service skills who is polite, welcoming and able to communicate easily with visitors to the Central Library and Museum building.  Candidates need to have a desire to engage with customers and deliver events and activities.  Good IT skills are needed as you will interact with customers on social media.


Bolton Library and Museum Service sits at the heart of the cultural offer in Bolton. The service incorporates Libraries, Museums an Archive and an Aquarium and is dedicated to providing great cultural experiences for all.


The post will be based at Central Library and Museum where we are about to embark on our largest capital project to date; restoration of the historic civic building and the creation of a world class Gallery showcasing Bolton’s significant Egyptology collections. It is a great time to be working at Bolton Library and Museum Service.
 

This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English as per the person specification.


Job Description

BN Right to Work.docx

BN Privacy Notice.docx