Job Title: Housing Options Officer Front Door Navigator
Team: Housing Services
Hours: 37 per week
Grade: F SCP 17 £28,770 to SCP 23 £32,076
Contract: 6 month Fixed Term
To apply for this post, please use the skills and knowledge text box to demonstrate how you meet the essential criteria on the Job Description Person Specification.
The Role
This role is to support to the Housing Options Service
The candidate will be required to provide all aspects of advice and information on homelessness and housing advice and housing access.
The Front Door Navigator will be required to have extensive working knowledge of relevant legislation including homelessness and lettings especially.
The role will require the navigator to provide assistance to vulnerable customers to access and engage in services; offering advice and support on all options and work closely with other agencies externally and internally to provide options, prevent and relieve homelessness and to provide for the needs of households.
There will be a requirement for the Front Door Navigator to assist client to utilise online and telephony services where possible.
Ask us about flexible working options - #HappytoTalkFlexible
About You
You must have exemplary communication skills and be confident in delivering difficult messages as well as managing expectations of clients that attend Bolton Town Hall some of which have complex, chaotic and often challenging behaviours.
You will be well skilled in managing challenging behaviour in particular in support of other One Stop Shop colleagues and security to ensure appropriate management of customer egress from the building.
There will be an element of administrative work attached to the post and you must have relevant IT skills including timely and correct database entries and be responsible for ensuring appropriate content and supply of customer information, including online and in the form of leaflets.
About Us
This is your opportunity to join us at an exciting time as we have strong ambitions for the borough.
Bolton is a great place to work. We are a welcoming organisation that wants to contribute to a place where people feel active, connected and prosperous. We are passionate about improving the outcomes and experience of Bolton people. We want Bolton to be a vibrant place built on strong cohesive communities, successful businesses and healthy, engaged residents.
As an employer we want to thank our employees for their hard work and commitment, by giving them the opportunity to access a range of exclusive rewards and benefits, including discounts and exclusive gym membership prices and salary sacrifice schemes. In addition, we offer a generous annual leave allowance, flexible work opportunities, access to a Pension Scheme, as well as a range of employee wellbeing and support services.
For more information about working for Bolton Council, please see the Work with Us page on greater.jobs; for advice and support with your application, contact recruitment@bolton.gov.uk
Staff Benefits at Bolton Council
Our Values are really important to us, read all about them here:
Values Framework
For further details of the role and how we use your data, please see:
Ready to apply? Then please click Apply and explain how you meet the points on the person specification. (use for open box or person spec points)
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Within Greater Manchester, local authorities have made a commitment to improve the employment opportunities for people with disabilities, care leavers, carers, and ex-military personnel. Please see here for further information before you apply.
Greater Manchester Guaranteed Assessment Scheme | greater jobs
We are committed to safeguarding and promoting the welfare of vulnerable adults and young people and expect all staff and volunteers to share this commitment. An Enhanced DBS with check of relevant barred list is therefore required for this post.
This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English as per the person specification.
This organisation has signed up to the Greater Manchester Continuous Service Commitment. That means we will recognise your continuous or ‘unbroken’ service in any Greater Manchester local authority or NHS organisation, Transport for Greater Manchester, Greater Manchester Fire and Rescue Service or Greater Manchester Combined Authority, giving you access to our service-related benefits.